🔐 Privacy Policy

Effective Date: April 29, 2025
Website: https://florastraherbal.com
Contact Email: support@florastraherbal.com

At Florastra Herbal, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit or make a purchase from our website.

1. What Information We Collect

When you use our website or place an order, we may collect:

  • Personal Information: Name, email address, phone number, billing & shipping address.
  • Payment Information: Collected securely via trusted third-party providers like Razorpay.
  • Order Details: Product details, purchase history, and preferences.
  • Analytics & Cookies: IP address, device type, browser type, pages visited, and time spent via tools like Google Analytics and Meta Pixel.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Improve our website, products, and user experience.
  • Send order updates, promotional emails, or special offers (you can opt out anytime).
  • Analyze customer behavior for marketing and optimization.

3. Sharing Your Information

We do not sell or rent your personal data to third parties.
However, we may share your data with:

  • Payment processors (e.g., Razorpay) for secure transaction handling.
  • Logistics partners for order delivery.
  • Analytics and marketing tools (e.g., Google Analytics, Meta Pixel) to optimize performance.

All third parties are compliant with necessary data protection regulations.

4. Data Security

We implement security best practices:

  • SSL encryption (https://) for all transactions.
  • Regular malware scans.
  • Secure data storage and access control.

We strive to protect your personal information but cannot guarantee 100% security due to the nature of the internet.

5. Your Rights

You have the right to:

  • Request access to your data.
  • Correct or update personal information.
  • Request deletion of your data (except where legally required).
  • Opt-out from marketing emails.

To exercise your rights, email us at support@florastraherbal.com.

6. Data Retention

We retain customer information for as long as needed to:

  • Complete transactions
  • Provide support
  • Comply with legal and tax obligations

7. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy as needed. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:
📩 support@florastraherbal.com