🔄 Refund & Cancellation Policy

Effective Date: April 29, 2025
Website: https://florastraherbal.com
Support Email: support@florastraherbal.com

At Florastra Herbal, we prioritize customer satisfaction and stand by the quality of our products. As we deal with natural and consumable herbal goods, our refund and replacement policy is limited to specific conditions as outlined below.

📦 Return Policy

We do not offer returns on any products once sold, due to hygiene and safety reasons associated with herbal skin and health products.

🔁 Replacement or Refund (for Damaged Products Only)

We will provide a free replacement or full refund under the following condition:

  • You receive a damaged, tampered, or incorrect product.

Conditions to qualify for replacement/refund:

  • You must raise the issue within 2 days of receiving the product.
  • You must share unboxing video proof clearly showing the damage or issue.
  • The product must be unused and in original packaging.

Steps:

  1. Email your concern with proof to: support@florastraherbal.com
  2. Our team will review your request within 2 working days.
  3. If approved, we’ll ship a replacement or issue a refund within 5-7 working days.

❌ Order Cancellation Policy

  • Orders cannot be cancelled once they are successfully placed and processed.
  • In case of duplicate payments or accidental transactions, please contact us immediately at support@florastraherbal.com. We’ll verify and resolve the issue on a case-by-case basis.

💰 Refund Method

  • Refunds, when applicable, will be processed back to your original payment method (Razorpay, UPI, card, etc.).
  • Please allow 5-7 business days for the refund to reflect, depending on your bank/payment provider.

⚠️ Disclaimer

Florastra Herbal reserves the right to reject replacement/refund requests that do not meet the above criteria or show signs of misuse.

For questions or support, reach out to us at:
📩 support@florastraherbal.com

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🔄 Refund & Cancellation Policy

Effective Date: April 29, 2025
Website: https://florastraherbal.com
Support Email: support@florastraherbal.com

At Florastra Herbal, we are committed to ensuring a smooth and honest customer experience. Please review our policies regarding cancellations, refunds, and replacements below.

📦 Return Policy

We do not accept returns once the product is delivered. Due to the nature of herbal and health-related items, returns are restricted for hygiene and safety reasons.

🔁 Replacement or Refund (Only for Damaged or Wrong Products)

We offer free replacement or refund only under the following circumstances:

  • Product is received in a damaged or tampered condition.
  • You received the wrong product.

To be eligible:

  • Contact us within 2 days of delivery.
  • Share an unboxing video as proof, clearly showing the issue.
  • Product must be unused and returned in original packaging (if applicable).

👉 Send your concern with proof to: support@florastraherbal.com
We’ll verify and respond within 2 working days. If approved, refunds or replacements will be initiated in 5–7 working days.

❌ Order Cancellation Policy

  • You can request cancellation within 4 hours of placing your order by emailing us at support@florastraherbal.com with your order ID.
  • After 4 hours, the order is processed and cannot be cancelled.
  • We do not support cancellation after dispatch.

💰 Refund Method

Approved refunds will be credited to the original payment method (Razorpay, UPI, debit/credit card, etc.) within 5–7 business days.

⚠️ Important Note

Florastra Herbal reserves the right to reject refund or replacement requests that:

  • Are submitted late
  • Lack sufficient evidence (e.g., unboxing video)
  • Involve used or tampered products

For any support or clarification, reach us at:
📩 support@florastraherbal.com