📜 Terms & Conditions

Effective Date: April 29, 2025
Website: https://florastraherbal.com
Support Email: support@florastraherbal.com

Welcome to Florastra Herbal! By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing any orders.

1. ✅ Use of Our Website

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.

You agree to:

  • Use the site for lawful purposes only.
  • Not copy, distribute, or exploit any part of the website without written consent.

2. 🛍 Product Information

Florastra Herbal offers natural and herbal skincare products, starting with Multani Mitti. We strive to ensure accurate product descriptions, pricing, and visuals. However, we do not guarantee that all information is error-free.

Note: Our herbal products are for external use only and results may vary from person to person.

3. 💳 Pricing & Payment

  • All prices are in INR (₹) and include applicable taxes.
  • We accept payments via secure gateways like Razorpay, UPI, and credit/debit cards.
  • Payments must be made in full before dispatch.

4. 📦 Shipping & Delivery

  • Orders are shipped across India.
  • We offer free shipping for all current orders.
  • Delivery timelines are mentioned on the website but may vary based on your location.

5. ❌ Order Cancellation

  • You may request order cancellation within 4 hours of placing the order by emailing support@florastraherbal.com.
  • Orders cannot be cancelled once they are processed or dispatched.

6. 🔁 Replacement & Refunds

  • No returns are accepted.
  • Refunds or replacements are available only for damaged or incorrect products, reported within 2 days of delivery with unboxing video proof.
  • Full policy here: Refund & Cancellation Policy

7. 🔐 Privacy & Data Protection

We value your privacy and handle your data in accordance with our Privacy Policy. We never sell or misuse your personal information.

8. 💬 Reviews & Feedback

By submitting a review, you grant Florastra Herbal the right to publish or remove it without prior notice.

9. ⚠️ Disclaimer

All content on this site is for informational purposes only. We do not provide medical or skincare advice. Always do a patch test before using any product.

10. 🛑 Limitation of Liability

Florastra Herbal is not liable for:

  • Allergic reactions or misuse of products.
  • Delays caused by courier partners or unforeseen circumstances.
  • Temporary website unavailability or errors.

11. 🧾 Changes to Terms

We may update these Terms & Conditions at any time. Please check this page regularly. Continued use of the site means you accept the revised terms.

For any queries or issues, contact us at:
📩 support@florastraherbal.com